Accessibilities helps retail and e-commerce brands meet ADA and WCAG requirements through manual inspections, not automated scans. We find the real barriers across your storefront and checkout, document them plainly, and guide fixes so every shopper can complete a purchase.
For E-commerce & Retail
Shopping that works for every customer
Manual accessibility audits. Real people. Real accuracy.
Online retail is the single most-targeted sector for accessibility lawsuits. We help e-commerce, retail, and apparel brands make their websites and stores usable for every shopper, with manual inspections mapped to WCAG 2.2 AA and ADA requirements.
Get started
Is your store accessible?
Tell us about your website, documents, or facility and we will get back to you with a no-obligation read on your accessibility risk. A real specialist reviews every request.
Digital
Cart & checkout
Physical
Store access
Trusted
Every shopper
Independent, manual, and verifiable. From product page to checkout.
Accessibility for e-commerce
Accessible shopping, online and in store
See how our manual inspection surfaces the barriers shoppers actually hit, across product pages, cart, and checkout, and across your physical store, then turns them into clear, prioritized fixes.
Accessibility for e-commerce & retail
Selling to every shopper
Online retail and apparel are the most frequently sued sectors in website accessibility litigation. Shoppers who use screen readers or keyboard navigation often hit barriers in product filters, image galleries, cart, and checkout, the exact steps that turn a browser into a buyer.
Why it matters
Why accessibility matters in retail
Retail and apparel sites are the top target for accessibility lawsuits, and a broken checkout loses sales as well as inviting claims. Manual, standards-based evaluation is how you confirm every shopper can browse, add to cart, and check out.
Recover lost sales from abandoned carts
Reduce the high lawsuit risk in retail
Reach the disability market's spending power
Better usability for every shopper
Digital accessibility
An accessible store, from product page to checkout
Shoppers browse, filter, add to cart, and pay online. We inspect every step manually with assistive technology, then document plain fixes your developers can act on.
Product pages & galleries
Manual WCAG 2.2 AA inspection of product listings, filters, image galleries, and reviews, tested with screen readers and keyboard navigation.
Cart & checkout
Inspection and remediation of cart, checkout, and payment steps so every shopper can complete a purchase.
Forms, PDFs & size guides
Tagging and remediation of forms, PDFs, and size guides for JAWS and NVDA, meeting Section 508 and ADA standards.
Remediation & verification
Developer-ready fixes and follow-up reviews confirming WCAG 2.2 AA across your digital properties.
Store access, inspected on site
Many retail brands run physical stores too. We coordinate on-site built-environment ADA inspections, and California CASp surveys, of your stores through our certified inspector network.
Built-environment ADA surveys
On-site evaluation of parking, entrances, aisles, and restrooms against the 2010 ADA Standards.
California CASp inspections
Through our partner network, Certified Access Specialist surveys that establish Qualified Defendant status under California's CRASCA statute.
Aisles, fitting rooms & counters
Review of accessible aisles, fitting rooms, checkout counters, and signage so every customer can shop comfortably.
About us
Real accessibility experts, not plugins or automated tools
Manual inspections by real experts, for real accuracy
Developer-ready reports that are clear and prioritize resolutions
Legal and policy support, from demand letters to VPATs
Trusted by businesses, attorneys, and agencies nationwide
Our team of accessibility professionals and community testers with lived experience identify barriers that automation misses, delivering reports your developers can act on immediately. We help recover lost sales, reduce legal risk, and create lasting compliance.
2x
Our manual inspections are roughly twice as accurate as leading automated tools.
~30%of real barriers are what automated scans typically catch on their own
100%of findings documented and independently verifiable
How we help
How we support retail brands
We provide human-led consultation that goes far deeper than automated scans, across your storefront and your stores.
- Manual website accessibility reviews. Real-person inspections of your store and checkout mapped to WCAG criteria.
- Practical remediation guidance. Prioritized, clear fixes your team or developers can act on.
- Accessible documents and PDFs. Catalogs, size guides, forms, and documents tagged for assistive technology.
- On-site ADA inspections. Built-environment and CASp surveys of your retail stores.
- Accessibility policy and compliance guidance. A clear statement and plan that document your good-faith effort.
Services
How we can help
Comprehensive, human-led solutions for digital and physical accessibility compliance.
Accessibility inspections & WCAG audits
Manual website inspections by real people. We map each issue to WCAG criteria with developer-ready remediation guidance.
Learn more →PDF & document accessibility
We tag and remediate PDFs, forms, and documents for JAWS and NVDA, meeting Section 508 and ADA standards.
Learn more →Website accessibility remediation
End-to-end repair of issues found in audits, from contrast to ARIA labeling, making sites compliant and usable.
Learn more →Accessibility consultation
Strategic guidance for organizations elevating accessibility: VPAT consultation, compliance support, and policy development.
Learn more →Results
Results we have delivered for retail brands
In retail, accessibility is both a legal exposure and a conversion problem. We fix both, document it clearly, and give you a record that shows good-faith effort.
Digital + Physical · Multi-store apparel brand
An apparel brand engaged Accessibilities to review its online store and several locations after receiving a demand. We manually inspected product pages, cart, and checkout, surveyed store entrances and fitting rooms, guided developers through fixes, and published an accessibility statement. The brand cleared the cited barriers, improved checkout completion, and set a recurring review schedule.
AA
WCAG 2.2 checkout conformance
On-site
stores surveyed
Recurring
review schedule set
Testimonials
What our clients say
Organizations rely on Accessibilities for trusted audits and ongoing compliance support.
★★★★★
I recently worked with Accessibilities to adapt training materials for a participant who is blind. The timeline for these updates was extremely short, and the content involved highly technical medical...
★★★★★
We are a website development company that worked with Adam's team to make substantial changes to a 300+ website developed many years ago. During the entire process, they were extremely...
★★★★★
Working with Adam Unger and the Accessibilities team for our inspection and consultation services has been an outstanding experience. Adam was exceptionally communicative, transparent, and provided immense value from the...
★★★★★
Absolutely amazing experience with Accessibilities. They truly went above and beyond every step of the way — from the initial consultation to the final outcome. The team was incredibly responsive,...
★★★★★
I’ve had the pleasure of collaborating with the team at Accessibilities, and their dedication to advancing inclusive design is truly commendable. Their expertise in navigating complex ADA requirements, combined with...
★★★★★
Adam and Team were very professional during the audit of the DEN. Accessibilities (Digital accessibility audit) had an extensive team of industry professionals on call. The deadline given to the...
★★★★★
Great work from Adam and his team!
★★★★★
We had the pleasure of working with Accessibilities – Experts in Manual Website Accessibility Inspections – to review our Golden Gate Hospice Care website. Their team was professional, thorough, and...
★★★★★
Adam and Julian were great to work with. Caring, clear communicators who went above and beyond on our project.
★★★★★
I recently worked with Accessibilities.co for a full manual accessibility audit and remediation on our company website, and I couldn't be more impressed!
★★★★★
Adam and the entire Accessibilities team are dedicated to the disabled community and to improving access to online digital platforms. We are lucky to have them as a partner in...
★★★★★
Julian is a consummate professional. We hired him for a complex medical website build, and he ensured it is now fully compliant. Every detail was thoroughly vetted, reviewed, and debugged....
★★★★★
Their inspection process was thorough, efficient, and insightful, giving us clear action steps to ensure compliance and a better user experience for all visitors.
★★★★★
Adam and the team are very skilled and knowledgeable with respect to website access, and always responsive with any questions I have.
★★★★★
★★★★★
Super friendly and professional. They really helped us out with our company website. It looks great and works seamlessly.
★★★★★
Super friendly and professional. They really helped us out with our company website. It looks great and works seamlessly.
★★★★★
Excellent service. The inspection made everything super clear. Professional, fast, and exactly what I needed.
★★★★★
Thank you, Accessibilities team! Super thorough review of my website and exceeded expectations in every possible way!
★★★★★
Excellent service. The inspection made everything super clear. Professional, fast, and exactly what I needed. 10/10
★★★★★
★★★★★
★★★★★
★★★★★
Super professional, excellent bedside manner, absolutely would recommend! Adam and Julian are the best in the game.
★★★★★
Very positive experience with Accessibilities. They were responsive, proactive, always helpful and so easy to work with. Highly recommend!
★★★★★
★★★★★
★★★★★
★★★★★
Accessibilities provided a flawless experience!
★★★★★
Why retail brands choose us
Why retail brands choose us
Human-led accessibility inspections for online stores, documents, and physical locations that meet ADA and WCAG requirements.
Accessibilities specializes in manual, defensible accessibility work. We give you clear documentation, prioritized fixes, and follow-up verification, so you can protect your brand, recover lost sales, and show a good-faith record if a complaint arrives.
By the numbers
Human-led accessibility solutions that reduce legal risk and enable access for all
17,899+
Barriers identified manually
1,495+
Manual accessibility audits completed
8,750+
Hours of hands-on accessibility consultation
4,789+
PDFs inspected and remediated
FAQ
Retail accessibility, answered
Why are retail and apparel sites sued so often?
Retail and apparel are the most-targeted sectors in website accessibility litigation, because product filters, galleries, cart, and checkout commonly contain barriers that are easy to document. A manual inspection and a documented good-faith effort are your best protection.
My checkout uses a third-party platform. Can you still help?
Yes. We inspect your full purchase flow, including third-party cart and payment steps, and document exactly which barriers block a purchase so your team or the platform can fix them.
Is an automated scan or accessibility plugin enough?
No. Automated tools and overlay plugins catch only a portion of real barriers, and the Department of Justice has been clear that overlays are not a compliance solution. Only manual testing confirms a shopper can actually browse, add to cart, and check out.
Do you inspect our physical stores too?
Yes. Alongside your website, we coordinate on-site built-environment ADA surveys and, in California, CASp inspections of your stores, covering parking, entrances, aisles, fitting rooms, and restrooms.
Will fixing accessibility hurt our design or conversion?
No. Accessible checkouts typically convert better, because clear labels, keyboard support, and readable contrast help everyone. We document fixes that preserve your brand and improve usability.
What is the typical timeline?
A focused inspection of your storefront and checkout moves quickly, and most engagements through initial remediation fall within a 30 to 60 business-day range. We scope and confirm timing before any work begins.
Explore more
Related pages
Make every sale accessible
Tell us about your online store or locations and we will get back to you with a no-obligation read on your accessibility risk.