Facing an ADA complaint? Talk to our team →
Accessibilities home Get in touch
For Hotels & Hospitality

Hospitality that welcomes every guest

Manual accessibility audits. Real people. Real accuracy.

Hotels carry accessibility obligations from the first click to the front desk: a reservation system that lets guests book accessible rooms, and physical rooms and spaces that deliver on the promise. We inspect both.

Get started →How we help
Get started

Is your property accessible?

Tell us about your website, documents, or facility and we will get back to you with a no-obligation read on your accessibility risk. A real specialist reviews every request.

Connecting to your site...
Risk Level
Accessibility compliance barriers were identified. Additional barriers are likely to exist beyond digital properties.
Get the detailed report
Full issue breakdown with WCAG criteria, fix priorities, and remediation guidance.
Thank you! Our team will send you the full report as soon as it is ready.
Physical Rooms & spaces
Digital Reservations
Trusted Every guest

Independent, manual, and verifiable. From booking to guest room.

Accessibility in hospitality

Accessible from booking to check-out

See how we inspect the reservation experience and the website, then survey the guest rooms and common areas, so the room a guest books is the room they actually get.

Accessibility for hotels & hospitality

Access from booking to guest room

Hospitality has accessibility obligations that span digital and physical. The ADA requires hotels to let guests with disabilities reserve accessible rooms in the same way as other rooms, with enough detail to choose with confidence, and the physical rooms and common areas must meet the standards.

Accessibilities covers the full guest journey. We manually audit your website and reservation system and coordinate on-site inspections of guest rooms, common areas, and amenities, so the experience you advertise is the one you deliver.

Get started →Our inspection service

Why it matters

Why accessibility matters in hospitality

Hotels are sued over both inaccessible reservation systems and physical barriers in rooms and common areas. A guest who cannot book, or cannot use the room they reserved, is both a lost booking and a legal exposure. Manual inspection across both is how you close the gap.

Meet the ADA reservations rule

Deliver the accessible room that was booked

Reduce digital and physical exposure

Welcome every guest with confidence

Digital accessibility

An accessible website and reservation system

Guests research, compare, and book online. We inspect that experience manually with assistive technology, including the accessible-room booking flow.

Reservation system

Manual inspection of the booking flow, including the ability to reserve accessible rooms in the same manner as other rooms, with sufficient detail.

Hotel website & content

WCAG 2.2 AA inspection of your site, amenities, and rate pages, tested with screen readers and keyboard navigation.

Online check-in & documents

Inspection and remediation of online check-in, confirmations, and PDFs for assistive technology.

Remediation & verification

Developer-ready fixes and follow-up reviews confirming WCAG 2.2 AA across your digital properties.

?>

Guest rooms and common areas, inspected on site

We coordinate on-site inspections of accessible guest rooms, common areas, and amenities through our certified inspector network, with California CASp where it applies.

Accessible guest rooms

On-site evaluation of accessible rooms, roll-in showers, clearances, and fixtures against the 2010 ADA Standards.

Common areas & amenities

Lobbies, dining, pools and spas, parking, and paths of travel reviewed for access.

California CASp inspections

Through our partner network, CRASCA-compliant CASp surveys that establish Qualified Defendant status for California properties.

About us

Real accessibility experts, not plugins or automated tools

Manual inspections by real experts, for real accuracy
Developer-ready reports that are clear and prioritize resolutions
Legal and policy support, from demand letters to VPATs
Trusted by businesses, attorneys, and agencies nationwide

Our team of accessibility professionals, certified inspectors, and community testers with lived experience identify barriers across your reservation system, website, and physical property, delivering reports your teams can act on immediately. We help you meet the ADA, protect bookings, and welcome every guest.

2x
Our manual inspections are roughly twice as accurate as leading automated tools.
~30%of real barriers are what automated scans typically catch on their own
100%of findings documented and independently verifiable

How we help

How we support hospitality operators

We combine on-site inspection and digital audits into one accessibility program for your property or portfolio.

  • Reservation and website audits. Manual WCAG inspections including the accessible-room booking flow.
  • Guest room and common-area inspections. On-site ADA and California CASp surveys of rooms and spaces.
  • Document accessibility. Confirmations, menus, and PDFs tagged for assistive technology.
  • Prioritized remediation plans. Consistent, ranked plans across digital and physical.
  • Ongoing review. Periodic re-inspection as your property and systems change.

Services

How we can help

Comprehensive, human-led solutions for digital and physical accessibility compliance.

Accessibility inspections & WCAG audits

Manual website inspections by real people. We map each issue to WCAG criteria with developer-ready remediation guidance.

Learn more →

Menu & document accessibility

We tag and remediate PDFs, forms, and documents for JAWS and NVDA, meeting Section 508 and ADA standards.

Learn more →

Website accessibility remediation

End-to-end repair of issues found in audits, from contrast to ARIA labeling, making sites compliant and usable.

Learn more →

Consulting for hospitality

Strategic guidance for organizations elevating accessibility: VPAT consultation, compliance support, and policy development.

Learn more →

Results

Results we have delivered for hospitality

Hotels need the booking experience and the physical room to match. We inspect both and document a defensible record.

Get started →
Digital + Physical · Hotel property

A hotel engaged Accessibilities to review its reservation system and property after questions about its accessible-room booking. We manually audited the booking flow and website, inspected accessible guest rooms and common areas on site, and delivered a prioritized plan covering both, so guests could book and receive the accessible room they needed.

Booking
reservation flow audited
On-site
rooms surveyed
Both
digital + physical

Testimonials

What our clients say

Organizations rely on Accessibilities for trusted audits and ongoing compliance support.

★★★★★

I recently worked with Accessibilities to adapt training materials for a participant who is blind. The timeline for these updates was extremely short, and the content involved highly technical medical...

Jordan Brandt
Jun 22, 2026
★★★★★

We are a website development company that worked with Adam's team to make substantial changes to a 300+ website developed many years ago. During the entire process, they were extremely...

Michael Garza
May 30, 2026
★★★★★

Working with Adam Unger and the Accessibilities team for our inspection and consultation services has been an outstanding experience. Adam was exceptionally communicative, transparent, and provided immense value from the...

Matthew Cancino
May 12, 2026
★★★★★

Absolutely amazing experience with Accessibilities. They truly went above and beyond every step of the way — from the initial consultation to the final outcome. The team was incredibly responsive,...

Arash Fayz
Apr 28, 2026
★★★★★

I’ve had the pleasure of collaborating with the team at Accessibilities, and their dedication to advancing inclusive design is truly commendable. Their expertise in navigating complex ADA requirements, combined with...

bijeta choudhury
Apr 24, 2026
★★★★★

Adam and Team were very professional during the audit of the DEN. Accessibilities (Digital accessibility audit) had an extensive team of industry professionals on call. The deadline given to the...

Ben Finley
23 april 2026
★★★★★

Great work from Adam and his team!

George Dufournier
Apr 14, 2026
★★★★★

We had the pleasure of working with Accessibilities – Experts in Manual Website Accessibility Inspections – to review our Golden Gate Hospice Care website. Their team was professional, thorough, and...

Golden Gate Hospice Care
Jan 19, 2026
★★★★★

Adam and Julian were great to work with. Caring, clear communicators who went above and beyond on our project.

Joshua Klyber
Jan 16, 2026
★★★★★

I recently worked with Accessibilities.co for a full manual accessibility audit and remediation on our company website, and I couldn't be more impressed!

X Garcia
Dec 29, 2025
★★★★★

Adam and the entire Accessibilities team are dedicated to the disabled community and to improving access to online digital platforms. We are lucky to have them as a partner in...

Neal Meyers
Dec 27, 2025
★★★★★

Julian is a consummate professional. We hired him for a complex medical website build, and he ensured it is now fully compliant. Every detail was thoroughly vetted, reviewed, and debugged....

Rob Pashman
Dec 26, 2025
★★★★★

Their inspection process was thorough, efficient, and insightful, giving us clear action steps to ensure compliance and a better user experience for all visitors.

Raheleh Sarbaziha
Oct 29, 2025
★★★★★

Adam and the team are very skilled and knowledgeable with respect to website access, and always responsive with any questions I have.

Mark Gibson
Sep 14, 2025
★★★★★
Rick Walken
Sep 04, 2025
★★★★★

Super friendly and professional. They really helped us out with our company website. It looks great and works seamlessly.

Jo Ga
Sep 03, 2025
★★★★★

Super friendly and professional. They really helped us out with our company website. It looks great and works seamlessly.

Jomar Garcia
Aug 28, 2025
★★★★★

Excellent service. The inspection made everything super clear. Professional, fast, and exactly what I needed.

Vanessa Bretonn
Jul 11, 2025
★★★★★

Thank you, Accessibilities team! Super thorough review of my website and exceeded expectations in every possible way!

Jessica Breton
Jul 08, 2025
★★★★★

Excellent service. The inspection made everything super clear. Professional, fast, and exactly what I needed. 10/10

vanessabretonn
Jul 04, 2025
★★★★★
Ninfa Sanchez
Jun 03, 2025
★★★★★
Matt Neshpor-Coburn
May 21, 2025
★★★★★
Asa Whitaker
Apr 13, 2025
★★★★★

Super professional, excellent bedside manner, absolutely would recommend! Adam and Julian are the best in the game.

Sarah Komjathy
Jan 31, 2025
★★★★★

Very positive experience with Accessibilities. They were responsive, proactive, always helpful and so easy to work with. Highly recommend!

Kim O'Leary
Oct 19, 2024
★★★★★
Max Pashman
Jun 24, 2019
★★★★★
Ryan Karpel
Jun 15, 2019
★★★★★
Jennifer Borman
Jun 1, 2019
★★★★★

Accessibilities provided a flawless experience!

Kyle Salstrom
May 21, 2019
★★★★★
Yoga Girl
Mar 08, 2019

Why hotels choose us

Why hospitality operators choose us

Human-led accessibility across the full guest journey, from the reservation system to the guest room, with manual audits and on-site inspections.

Accessibilities is one of the few partners that covers both the digital booking experience and the physical property. You get consistent standards, defensible documentation, and a single partner for hospitality accessibility.

Meet the team →

By the numbers

Human-led accessibility solutions that reduce legal risk and enable access for all

17,899+
Barriers identified manually
1,495+
Manual accessibility audits completed
8,750+
Hours of hands-on accessibility consultation
4,789+
PDFs inspected and remediated

FAQ

Hospitality accessibility, answered

What does the ADA require for hotel reservations?

The ADA requires hotels to let guests with disabilities reserve accessible rooms in the same way and during the same hours as other rooms, with enough detail about accessibility to choose a room that meets their needs.

Do you inspect the physical rooms too?

Yes. We coordinate on-site inspections of accessible guest rooms, common areas, pools, parking, and paths of travel against the 2010 ADA Standards, with California CASp where it applies.

Our booking is handled by a third-party system. Can you help?

Yes. We inspect the full booking experience, including third-party reservation systems, and document exactly which barriers block an accessible-room reservation so your team or the vendor can fix them.

Is an automated scan enough for our website?

No. Automated tools catch only a portion of real barriers, and overlays are not a compliance solution. Only manual testing confirms a guest can complete an accessible-room booking.

Do you handle California CASp for our property?

Yes. For California properties we coordinate CRASCA-compliant CASp inspections that establish Qualified Defendant status, alongside built-environment ADA surveys nationwide.

What is the typical timeline?

Timelines scale with the size of your property and digital footprint. We phase larger portfolios and report progress throughout, with initial findings typically delivered within weeks of scoping.

Explore more

Related pages

CASp inspection (California) ADA facility inspection Website accessibility audit Property management All services

Welcome every guest

Tell us about your property and reservation system and we will get back to you with scope, approach, and timeline.

Get started →