Our team holds CPACC and IAAP credentials and is Deque-trained, and it includes people who use assistive technology every day. We test the way your users actually experience your website and your space, not the way a scanner assumes they do.
Case studies
Results we have delivered
Real and representative outcomes from manual, human-led accessibility work across digital and physical.
Demands cleared without settlement, WCAG conformance reached, facilities surveyed, and defensible documentation that holds up. Here is the kind of work we do, and how it tends to turn out.
Selected work
Outcomes that hold up
A sample of engagements across the industries most exposed to ADA risk.
Attorneys & law firms
Demand cleared, nothing paid
A law firm facing an accessibility demand engaged us to respond. We assessed the claims, ran a targeted manual verification audit, prepared correspondence documenting good-faith compliance, and delivered a prioritized remediation plan.
$0
settlement paid
Resolved
demand cleared
3 yr
ongoing client
Education & higher ed
University after an OCR complaint
A university engaged us after an OCR complaint. We manually inspected its learning platform and course materials, coordinated a survey of key campus facilities through our certified partner network, and delivered a prioritized remediation and training plan.
AA
WCAG 2.2 reached
On-site
campus surveyed
Annual
review schedule
E-commerce & retail
Checkout that holds up
An online retailer needed its storefront and checkout to pass real testing. We manually tested the full purchase flow with assistive technology, remediated blocking issues, and set a recurring review cadence.
AA
checkout conformance
On-site
stores surveyed
Recurring
review schedule
Healthcare
Portal and facilities together
A multi-location clinic needed both its patient portal and its offices reviewed. We ran a manual WCAG audit of the portal, coordinated on-site ADA inspections of the facilities through our certified partner network, then documented a defensible compliance record.
Portal
plus facilities
Manual
verification audit
Defensible
documentation
Restaurants
Multi-site exposure, one plan
A restaurant group with several locations faced demand-letter exposure. We audited the website and online menus, and our certified partner network surveyed the dining rooms and restrooms, delivering a single prioritized plan across the brand.
Multi-site
web and on-site
One plan
prioritized
Reduced
exposure
Government & public sector
A phased Title II plan
A public agency needed a Title II transition plan. We inventoried digital barriers and, with our certified partner network, physical barriers, prioritized them by impact, and delivered a phased plan with realistic timelines its team could execute.
Title II
plan delivered
2,000+
barriers prioritized
Phased
timeline
Property management
Consistent coverage across a portfolio
A property manager with a large portfolio needed consistent ADA coverage. We standardized on-site inspections — delivered through our certified partner network — across sites and set a recurring re-survey schedule so nothing slipped between visits.
Portfolio
wide coverage
Standardized
survey process
Recurring
re-survey
Consultation & demand response
A defensible response, fast
A business facing an accessibility demand engaged us to respond. We assessed the claims, performed a targeted manual verification audit, prepared correspondence documenting good-faith compliance, and delivered a prioritized remediation plan.
4-step
response process
Manual
verification audit
Defensible
documentation
Outcomes shown are real or representative of typical engagements. Client identities are withheld for privacy.
Proven across thousands of digital and physical audits
17,899+
barriers identified
1,495+
manual audits and inspections
8,750+
consulting hours
4,789+
documents remediated
Who is behind the work
More than a report
The reason these outcomes hold up is the people and the method behind them.
Real people, real expertise
Manual testing, not automated scans
We test with JAWS, NVDA, and VoiceOver, and inspect buildings on-site against the 2010 ADA Standards. Automated tools catch only 30 to 40 percent of accessibility barriers. The rest take a person, and that is where most lawsuits live.
Documentation that holds up
Every engagement produces a prioritized, defensible record of good-faith effort, mapped to WCAG 2.2 AA or the 2010 ADA Standards. If you are ever challenged, you have something real to stand behind.
See how we work
Inside a human-led accessibility engagement
Watch how our team delivers manual website inspections, CASp and built-environment surveys, and ongoing ADA compliance, real people and people with lived experience, not automated overlays.
Free, no obligation
See where your accessibility risk stands
Enter your website or business address and a real specialist will get back to you with a no-obligation read on your accessibility risk, the same way these results started.
Want results like these?
Tell us about your website and your locations. We will show you where you stand and what it would take to get defensible, with no pressure.