FAQ
Accessibility questions, answered
Straight answers on WCAG, the ADA, manual versus automated testing, CASp, demand letters, and how we work.
If you do not see your question here, a real specialist is happy to talk it through, with no pressure and no obligation.
The basics
What is web accessibility?
Web accessibility means people with disabilities can perceive, understand, navigate, and interact with your website and use assistive technology like screen readers. It is measured against the Web Content Accessibility Guidelines (WCAG).
What is WCAG, and which version should we target?
WCAG is the international standard for digital accessibility. Most organizations should target WCAG 2.2 Level AA — the current benchmark used by courts and procurement. Note that the ADA Title II rule specifically references WCAG 2.1 AA.
Do accessibility laws apply to my organization?
Most businesses serving the public are covered by the ADA, and many are also covered by state laws and, for government and education, by Section 508 and Section 504. We help you identify which apply to you.
Inspections and reports
How is a manual inspection different from an automated scan?
Automated tools catch only a portion of real barriers. Our manual inspections are roughly twice as accurate, because trained specialists and assistive-technology users test the experience the way people actually use it.
What does an inspection include?
Screen reader testing with JAWS, NVDA, and VoiceOver, keyboard-only navigation, color contrast, browser zoom and reflow, and review of forms, media, and interactive components, all by hand.
What do we receive at the end?
A plain-language report listing every issue, its WCAG reference, impact level, and clear remediation steps your developers can act on immediately.
Can you fix the issues, or only find them?
Both. We provide developer-ready remediation guidance and can help carry out fixes, then re-test to verify conformance.
Can you make our PDFs and documents accessible?
Yes. We tag and remediate PDFs, forms, and documents for full compatibility with assistive technology like JAWS and NVDA, meeting Section 508 and ADA standards.
Are overlay plugins a valid fix?
No. The Department of Justice has been clear that overlays are not a compliance solution, and many lawsuits target sites that have an overlay installed. We do not use or recommend them.
Physical and CASp
Do you inspect physical locations too?
Yes. Alongside digital work, we coordinate on-site built-environment ADA surveys through our certified inspector network, covering parking, entrances, paths of travel, and restrooms.
What is a CASp inspection?
A Certified Access Specialist (CASp) inspection is a California-specific survey that can establish Qualified Defendant status under California’s CRASCA statute. CASp is a California credential and does not exist in other states.
Do you offer CASp outside California?
No. CASp is California-only. Outside California we provide built-environment ADA surveys against the federal 2010 ADA Standards through our partner network.
Legal and risk
We received a demand letter. Can you help?
Yes. We assess the claims, perform a targeted manual verification audit, document each barrier against WCAG, and prepare a record of your good-faith effort to support a defensible response.
Will accessibility work guarantee we never get sued?
No one can guarantee that, and we will not claim it. A manual inspection, prioritized remediation, and documented good-faith effort are the most effective way to reduce risk.
Can you produce a VPAT or accessibility statement?
Yes. We prepare standards-aligned VPATs and public accessibility statements that accurately reflect your conformance.
Working together
Can you work with our existing developers?
Yes. We document barriers in plain, prioritized, developer-ready language so your team knows exactly what to fix. We do not replace them.
What is the typical timeline?
A focused inspection moves quickly, and most engagements through initial remediation fall within a 30 to 60 business-day range. Larger programs are phased. We scope and confirm timing before any work begins.
How is pricing determined?
Pricing depends on the size and scope of your site, documents, or facilities. We provide a precise estimate before any work begins.
Free, no obligation
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Still have a question?
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